Legal
Terms of Service
Please read these terms carefully before using Zpet.
Last Updated: March 22, 2026
Welcome to zpet (the "Service"), operated by Grapevine Technologies Inc ("we," "our," or "us").
By accessing or using the Service, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.
1. Eligibility
- You must be at least 13 years old to use the Service.
- By using the Service, you confirm that you meet this requirement.
- If you are under the age of majority in your jurisdiction, you must have permission from a parent or guardian.
2. Accounts
- You must create an account to play.
- You are responsible for maintaining the security of your account.
- You may not share or transfer your account.
- Multiple accounts per person are not allowed.
We reserve the right to:
- Suspend or terminate accounts at our sole discretion
- Reclaim usernames
- Require changes to usernames, pet names, or shop names
3. Virtual Items and Currency
3.1 No Ownership
All virtual items, pets, currency, and accounts:
- Are licensed, not owned
- Have no real-world monetary value
- Cannot be redeemed for real money
3.2 Premium Currency and Purchases
- The Service may include premium currency purchasable with real money
- All purchases are final and non-refundable, except where required by law
- We may modify pricing or availability at any time
3.3 Trading and Player Shops
The Service allows:
- Player-to-player trading
- Player-operated shops
You acknowledge:
- All trades are final once completed
- We are not responsible for trade outcomes
3.4 Prohibited Transactions
You may not:
- Sell or trade in-game items or currency for real-world money
- Engage in third-party marketplaces or "real-money trading" (RMT)
We may:
- Remove items or currency obtained through prohibited means
- Suspend or terminate accounts involved in such activity
4. Fair Play and Conduct
You agree not to:
- Exploit bugs or unintended mechanics
- Use bots, scripts, or automation
- Create multiple accounts to gain advantage
- Interfere with the integrity of the game
We may:
- Remove items or currency obtained unfairly
- Roll back account progress
- Suspend or permanently ban accounts
5. User Content
Users may create limited content, including:
- Usernames
- Pet names
- Shop names
You agree that:
- Content must not be offensive, abusive, or infringe on rights
- We may remove or modify content at our discretion
6. Ownership and Intellectual Property
All content in the Service, including:
- Game systems
- Art, pets, and assets
- Code and design
Is owned by Grapevine Technologies Inc and protected by law.
You are granted a limited, non-transferable license to use the Service.
7. Service Availability
The Service is provided "as is" and "as available."
We do not guarantee:
- Continuous availability
- Error-free operation
We may:
- Modify, suspend, or discontinue the Service at any time
- Reset or rebalance game systems, including the economy
8. Account Termination
We may suspend or terminate your account at any time.
If your account is terminated:
- You may lose access to all items, currency, and progress
- No compensation will be provided
You may request account deletion by contacting: support@grapevine-tech.com
9. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages
- We are not responsible for:
- Loss of virtual items or currency
- Service interruptions
- Unauthorized account access
Our total liability is limited to the amount you paid to us in the 12 months prior to the claim.
10. Indemnification
You agree to indemnify and hold harmless Grapevine Technologies Inc from any claims arising from:
- Your use of the Service
- Your violation of these Terms
11. Changes to the Terms
- We may update these Terms at any time.
- Continued use of the Service after changes means you accept the updated Terms.
12. Governing Law
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.
13. Dispute Resolution
Any disputes arising from these Terms will be resolved in the courts of Ontario, Canada.
14. Contact
For questions about these Terms, contact us at: support@grapevine-tech.com